Returns & Refunds

If you change your mind about an eligible item, contact us at contact@wondaland.co.uk within 14 days of receiving your order to request a return.

After telling us that you wish to return an item, please send it back within 14 days. Please do not send a return before contacting us. We will provide the correct return instructions and return address for your order.

Return condition

Returned items should be in the same condition in which they were received, unworn other than reasonable fitting, unused, and with original tags and packaging where applicable. You may inspect and try on clothing as you reasonably would in a shop. We may reduce a refund if an item has been used or handled beyond what is reasonably necessary to inspect it.

Return shipping

Unless an item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, you are responsible for the cost of returning it. If you received a faulty, damaged, or incorrect item, email us before returning it and include your order number and, where helpful, photographs of the issue.

Refunds

Once a return is received and checked, approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Where UK cancellation rights apply, we will also refund the cost of the least expensive standard delivery option offered for the original order, as required by law. Extra costs for upgraded or express delivery are not refundable beyond the standard delivery amount.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. Orders are forwarded to our fulfillment partner for processing, so changes cannot be guaranteed once processing has started or the order has shipped.